"The 1998 division-wide survey showed overall improvement in almost all categories, with significant increases in the targeted improvement categories... The success of The Balanced Organization Initiative was directly attributable to Jonathan's and Bob's innovative approach and the willingness of SSD management's desire to become the best place to work within HP and the industry."

--Pat Capshaw, Hewlett Packard
SSD Human Resources Manager, Retired

Innovative Use of Measurement
One of the key elements TransFormance Theatre uses to achieve sustainable results in a short amount of time is the innovative use of measurement.

(see Tropicana/CSX case study and Hewlett Packard's case study)

We've developed a methodology for incorporating the hard business data with the human issues in organizations, so that measurement itself becomes a useful tool in shaping sustainable and profitable culture change.

We use measurement to celebrate our way to success. This includes tracking the use and outcomes of the new behaviors and correlating them with performance improvement numbers. Additionally, we implement techniques to enable your organization to track and celebrate the stories behind the numbers rather than just the numbers themselves.

Transforming Organizational Self-Talk
To encourage the use of measurement as a celebratory tool, we focus your organization around transforming its own self-talk: gathering and broadcasting a constant stream of success scoreboard numbers, and the stories behind them, that illustrate how the new behaviors are connected the improved performance data. This creates an atmosphere of celebrating the successes, and transforming the challenges into positive learning.

Systems Realignment
This process includes revising performance evaluation processes, rewards and recognition systems, etc., to support the new behaviors and success metrics.