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"When you see your situation played back theatrically, it really hits home... a very valuable tool for improving the quality of personal interactions -- which is really the key to successful organizational development."

--Max Johnson, former VP, Marketing and Strategic Planning,

US WEST Direct

TransFormance Theatre provides high impact consulting through an integrated art and science approach.

We can usually resolve communications issues, restore a positive work environment, and help your organization define and implement the communication and collaboration behaviors you need for measurable, sustainable success -- in a relatively short period of time, ranging from a one-time intervention to three-to-six month programs.

We recognize that the common denominator in any organizational system is the people. Unless the very real human feelings and situations are addressed directly and connected to the larger business context, communications can break down rapidly. When the mechanics of communication dis-integrate, so too does the possibility of change, growth, and success.

TransFormance Theatre enables you to address vital communications issues while you are getting other key business messages across. Wherever you may have communications bottlenecks -- customer relations, breaking down barriers to cross-functional teamwork, organizational partnerships, conflict resolutions, delivering difficult messages, diversity and gender issues, acknowledging and dealing with mistakes, work-life balance questions, etc. -- TransFormance Theatre's unique process brings to life what your desired success behaviors actually look like in real situations.

Through the combined use of multi-modal learning and conventional management consulting tools, TransFormance Theatre quickly generates shared understanding and mutual appreciation on all sides of an issue.

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Result: a more open communications atmosphere in which your group is able to find solutions to difficult problems more quickly.

Consulting Programs

We offer a variety of consulting programs, customized to create rapid, measurable, sustainable performance improvement in targeted areas of any organization. TransFormance Theatre has been successful in a number of modalities, including rapid culture change, cross-functional collaboration, organizational partnerships, and knowledge sharing.

By redefining the use and process of measurement, we are able to quantify your progress on hard business issues -- in a way that links to the overlapping human and communication issues that are always part of sustainable success.

We use measurement as a tool of celebration: inspiring organizations to celebrate their way to success. This includes tracking the use and outcomes of the new behaviors (including successes and breakdowns), correlating them with performance improvement numbers, and broadcasting the stories behind the numbers so the whole company can see and absorb the mechanics of success.

• Short Term Interventions: 1 day to 1 month
Example: James River Paper / Zellerbach

• Medium Term Consulting Projects: 4 to 6 months accelerated culture change
Example: CSX/Tropicana Partnership

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• Long Term Consulting Projects: 6 months to 1.5 years
Examples:

1) Creating A Balanced Organization at a major division of Hewlett Packard (a 18-month program)

2) The Senior Executive Program at Boeing (a 13-month program)

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OUR CONSULTING PROCESS

Phase 1: Investigation / Analysis / Design

Includes:

• interviews, identifying key themes and stories

• working with key people to craft success metrics collaboratively that will also serve as a vehicle to communicate and celebrate culture change

• assessing skill gaps; coaching executives, sponsors and internal consultants to lead and model the desired changes.

Phase 2: Initiative Kickoff / Offsite Meeting

Includes:

-- TransFormance Theatre Process

• airs and honors diverse perspectives on key issues

• highlights successes and challenges while connecting them back to mission, vision and values

• establishes authenticity as the tenor of the meeting

• rapidly creates shared understanding and group bonding around critical business issues

-- Training Modules as Needed

• streamlined communications skill-building modules customized to address specific needs of participants

-- Rollout of Success Scoreboard

• introduction of tools for measuring success in the initiative

• how to use the numbers, and the stories behind the numbers, as a methodology for achieving rapid culture change

• announcing schedule of coffee talks and various other communication formats for sharing the numbers, and the stories behind the numbers

Phase 3: Implementation & Follow-Through

Includes:

-- Real-Time Side Coaching

• making sure the new success behaviors are being visibly modeled by key personnel

-- Innovative Measurement

• using measurement to celebrate our way to success (includes tracking the use and outcomes of the new behaviors, correlating them with performance improvement numbers; broadcasting the stories behind the numbers)

• celebrating the successes, and transforming the challenges/breakdowns into positive learning

-- Transforming Organizational Self Talk:

• gathering and broadcasting a constant stream of success scoreboard numbers, and the stories behind them, that illustrate how the new behaviors are connected to the improved performance data

• systems realignment: revising performance evaluation processes, rewards and recognition systems, etc. to support the new behaviors and success metrics

Phase 4: Final Celebration

Includes:

• Tallying up the results: celebrating victories and acknowledging breakdowns as learning labs for future victories

• Certifying internal consultants as ongoing initiative champions and process managers, skilled in the use of multi-modal art and science methodology to sustain and widen the initiative success

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